Did you know that SmileDirectClub has declared bankruptcy? Since its start in 2014, more than 2 million people have taken advantage of its direct-to-consumer clear aligners. That means that they received mail-order trays without first consulting or involving professional dentists or orthodontists. Now the company is no longer delivering products, so where does that leave those who were being treated? Keep reading to learn answers to some frequently asked questions about this recent turn of events!
Why Did SmileDirectClub Go Bankrupt?
It’d be easy to assume that an organization providing mail-order orthodontics for convenience purposes would be hugely successful, but according to firms involved in the case, SmileDirectClub was losing finances. Many orthodontists took issue with the fact that there was no in-person oversight of patients’ progress with their products which often caused more harm than progress. It’s possible to worsen someone’s bite alignment if you haven’t considered specific pressure points, for example.
As a result, costly legal battles ensued. Over time, SmileDirectClub could no longer remain competitive with valid orthodontic therapies individualized to a patient’s unique circumstances and so treatment is no longer available.
I’m a New Customer- Now What?
Unfortunately, those who recently joined the organization and purchased aligners will not be receiving them. Orders that weren’t already mailed have been canceled as of their bankruptcy announcement on December 8, 2023.
If you’re still interested in straightening your grin, contact your dentist to inquire about possible solutions. Depending on the condition of your pearly whites, you might benefit from solutions like Invisalign or traditional braces. Only a qualified dentist or orthodontist has the right instruments and expertise necessary to examine your mouth and take accurate images of your teeth and bite alignment to make an appropriate recommendation.
I’m an Existing Patient- What Do I Do?
If you’ve been using SmileDirectClub for a while and are confused about what steps to take next, you’re not alone! An estimated 10,000+ people are impacted by this closure. You likely have plenty of questions about whether you’ll be refunded and where to go now for treatment.
The company has not shared much information about monetary returns. They’ve directed all patients to send their inquiries to HFD, the service provider for their SmilePay payment plan. You’re welcome to reach out via email at support@gohfd.com, visit the website at www.gohfd.com, or call their support line at 1-877-874-3877.
If you’re in the midst of realigning your teeth and need to find a new provider, call your dentist. They’ll work with you to determine your current progress and discuss options for you moving forward.
Thankfully, your dentist can help give you the beautiful, even teeth you deserve despite SmileDirectClub!
About the Practice
At Rauchberg Dental Group, you and your family benefit from several dental experts under one roof, including a full-time orthodontist. They’re experts at enhancing smiles to improve lives and offer multiple solutions to straighten your teeth. Whether you require traditional braces or a more discrete alternative like Invisalign, they’re happy to help without casting judgment. If you are a SmileDirectClub customer requiring assistance, you’re welcome to request a consultation appointment on the website or by calling (973) 718-9887.